Return & Exchange Policy

Return & Exchange Policy

Return Window We accept return/exchange requests within [3–7] days of delivery.

Eligibility Items must be unused, unwashed, with original tags and packaging intact. Please share an unboxing video or photos at the time of delivery — this helps us process return/damage claims quickly.

Damaged or Wrong Item If you receive a damaged, defective, or incorrect item, email us at [toteva.in@gmail.com] within [24–48 hours] of delivery with photos/video. We'll arrange a replacement or refund at no extra cost.

How to Request a Return/Refund Email [support email] with your order number and reason for return. Our team will guide you through the next steps, including pickup or self-ship instructions.

Refund Timeline Once we receive and inspect the returned item, refunds will be processed within [5–7] business days to your original payment method via Razorpay.

Non-Returnable Items Sale items and items marked "final sale" are not eligible for return/refund unless damaged or defective.

Questions? Reach us at [toteva.in@gmail.com] or [@toteva.in] on Instagram.