privacy policy

Privacy Policy

At Toteva, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and your rights regarding your data.

Information We Collect

  • Personal details: name, email, phone number, shipping/billing address
  • Payment information: processed securely via Razorpay — we do not store your card or banking details
  • Order history: products purchased, order value, delivery status
  • Browsing data: pages visited, items viewed, device/browser type (via cookies)
  • Marketing preferences: if you sign up for our waitlist/newsletter via Klaviyo

How We Use Your Information

  • To process and deliver your orders
  • To communicate order updates, shipping confirmations, and support queries
  • To send marketing emails/offers, only if you've opted in
  • To improve our website, products, and customer experience
  • To prevent fraud and ensure secure transactions

Sharing Your Information We do not sell your personal information. We may share data with:

  • Shipping partners (e.g., Shiprocket, Nimbuspost) to deliver your order
  • Payment processor (Razorpay) to process transactions
  • Email/marketing platform (Klaviyo) if you've subscribed to updates
  • Legal authorities, only if required by law

Cookies Our website uses cookies to enhance your browsing experience, remember your cart, and understand site traffic. You can disable cookies in your browser settings, though some site features may not work as intended.

Data Security We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights You can:

  • Request access to the personal data we hold about you
  • Ask us to correct or delete your data
  • Unsubscribe from marketing emails at any time via the link in our emails

Changes to This Policy We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us For any privacy-related questions, reach out to us at [toteva.in@gmail.com].